Equinix Increases IT and Employee Productivity with ServiceNow Cloud-Based IT Service Automation Solution

Despite operating globally, Equinix was still using a combination of six solutions for its IT service management (ITSM) efforts as recently as 2009, with each region using a different set of tools and processes. This product patchwork resulted in a lack of visibility when it came to incident management and an absence of common processes for change management. Request Free!