As branch-based transactions continue to decline, improving workforce optimization to drive labor cost savings while maintaining service levels is critical.

This FMSI 2017 Teller Line Study provides a snapshot into transaction volume and teller processing labor costs. It offers valuable insight into how credit unions can:

• Respond to declining branch transactions, rising labor costs and reduced workforce productivity
• Assess the impact of mobile and online banking
• Review trends on transaction analysis
• Establish solutions for management to get the most out of their branches