eBook: Engage With Customers in an Ultra-Connected Era
Your customers are ultra-connected. Make sure you are as well.
Finding new customers and maintaining relationships with those you already have takes time and effort. When...
PureCloud Competitive Advantages
PureCloud by Genesys is a unified all-in-one customer engagement and employee collaboration solution that is intuitive, easy to use and deploys rapidly. It is designed to...
eBook: Five Tech Trends Redefining the Customer Experience
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to...
The Rise of the Customer Marketer
Fully engaged customers spend more and stay around longer. Ultimately, if you treat them right, they’ll turn into advocates for your brand. As more companies turn their...
Consumer Identity Management for the CMO, CISO, and CIO
Digital transformation is a top CEO agenda for a good reason. Your customers demand a seamless and trusted sign-in experience. You want to boost the engagement on your apps...
Ovum – How Mobile Technology Improves Outbound Engagement and Customer Experience
Did you know that 73% of the global population uses smartphones and sends more than 16 billion texts each day?
Mobility is now ubiquitous and this explosive shift has more...
Predicting Routes to Revenue
In a world where customers have a multitude of options for almost any purchase, the demand to know and effectively engage customers has never been greater. However, efforts...
Predicting Routes to Revenue
In a world where customers have a multitude of options for almost any purchase, the demand to know and effectively engage customers has never been greater. However, efforts...
Building the Business Case For Unified Wired/Wireless Cloud-Managed Networks
Organizations looking to deliver a flexible infrastructure that supports new methods of engagement, including customer-facing applications, are turning to cloud for the management...
Top Ways to Measure Customer Experience Webinar
Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure...
