Your customers are ultra-connected. Make sure you are as well.
Finding new customers and maintaining relationships with those you already have takes time and effort. When...
PureCloud by Genesys is a unified all-in-one customer engagement and employee collaboration solution that is intuitive, easy to use and deploys rapidly. It is designed to...
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to...
Fully engaged customers spend more and stay around longer. Ultimately, if you treat them right, they’ll turn into advocates for your brand. As more companies turn their...
Digital transformation is a top CEO agenda for a good reason. Your customers demand a seamless and trusted sign-in experience. You want to boost the engagement on your apps...
Did you know that 73% of the global population uses smartphones and sends more than 16 billion texts each day?
Mobility is now ubiquitous and this explosive shift has more...
In a world where customers have a multitude of options for almost any purchase, the demand to know and effectively engage customers has never been greater. However, efforts...
In a world where customers have a multitude of options for almost any purchase, the demand to know and effectively engage customers has never been greater. However, efforts...
Organizations looking to deliver a flexible infrastructure that supports new methods of engagement, including customer-facing applications, are turning to cloud for the management...
Increasingly, brands are looking to differentiate based on an exceptional customer experience. The key to improving the customer experience is being able to effectively measure...