Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In...
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX
With 79% of CX professionals believing the role of customer service...
And how your customer service team can drive business innovation
It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
When it comes to logistics and supply chain management, the demand for incorporating cutting edge technology – within the web and mobile app development – is now...
Live Event: July 25, 2019 at 10:00 AM EST
Life Sciences organizations have complex environments filled with stringent and continually changing regulations, but need to serve...
Compared to other phone systems, chat bots and ticketing systems, VoIP allows customer support calls to be handled quicker – at least according to Paradyn. More importantly,...
Every customer support ticket is important, and time to resolution is crucial, especially if the issue affects something your customers rely on every day. As an industry...
Scale your customer service operations in smart ways, whether you’re moving upmarket or adding products and features. Customer support costs be reduced by 25% or more...
Now more than ever, defining and optimizing your company’s customer service approach is of upmost importance. Statistics show that better service equates to better retention...
The new era has had a significant impact on the way that companies interact with customers. Many traditional customer service functions are automated. Customers are able...