The world of work is not changing. It has already changed. Firms that have not boarded the ship need to get on now or risk being left at shore. Mid-size firms particularly...
Cloudflare commissioned Forrester Consulting to explore the impact of 2020’s disruptions on security strategy and operations among companies of all sizes.
This Opportunity...
Traditionally, the technology department has been in charge of IT purchasing decisions but today, technology spending has moved to many parts of the business and organizations...
The advent of digital technology has impacted every facet of society and business. Now, it’s an integral part of public sector organizations, specifically education. In...
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting...
This Forrester Consulting study gauges how organizations are dealing with CX imperatives and highlights opportunities for improvement.
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Red Hat commissioned Forrester Consulting to conduct a Total Economic ImpactTM (TEI) study and examine the potential return on investment (ROI) enterprises may realize by...
CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises...
Today’s perpetually connected consumers have taken control of the marketers’ message. They decide where, when, and how they want to engage with brands. They widely share...
The Forrester Wave report identifies the six most significant solution providers in the market, evaluating the strengths and weaknesses of each vendor against 15 criteria,...