Banking on Frictionless Customer Journeys – US
“The age of the customer” has become the de facto term for explaining the power shift from organization to consumer. Customers expect banks to meet their expectations,...
Banking on Frictionless Customer Journeys – UK
“The age of the customer” has become the de facto term for explaining the power shift from organisation to consumer. Customers expect banks to meet their expectations,...
Making Agents Bionic: The Evolution of the Call Center- North America
Despite many predictions that digital transformation meant the demise of the call center, it has remained a key channel for customer service. Nevertheless, the role the call...
Customer Experience Transformation in Insurance
Insurance companies are shifting from their traditional competitive advantage of price, to offering a better customer experience as their differentiator. The combination of...
Cyber Defense eMagazine – October 2017 Edition
Cyber Defense Magazine is all about continuing to focus on best practices and solutions for you. Our mission is to share cutting edge knowledge, real world stories and awards...
Cyber Defense eMagazine – September 2017 Edition
Cyber Defense Magazine is all about continuing to focus on best practices and solutions for you. Our mission is to share cutting edge knowledge, real world stories and awards...
IIA: IoT in Retail: Engaging the Connected Customer
What’s the key to making in-store shopping as frictionless for your customer as online shopping? Read this research summary from the International Institute for Analytics...
Keep Your Team Conversations Going
The vast majority of businesses use video conferencing and collaboration tools to supplement traditional in-person meetings.Real-time video conferencing is great, but it ends...
Office 365 For Dummies, 2nd Edition ($13 Value) FREE For a Limited Time
Inside, you'll learn step by step how to use email, take advantage of SharePoint Online for collaboration, communicate with team members using Skype for Business, get work...
