What are The Challenges of Servitization for 2018 and Beyond?


The results analyzed in this report indicate that a holistic approach to servitization is important in order to achieve peak revenue and profitability from service as a manufacturer or service-centric organization.

Factors that go beyond supporting the technician in the field should also be taken into account. For example, linking their on-site actions with solutions that create visibility for the back-office and allow otherwise complex processes such as reverse parts logistics, warranty management and technician scheduling optimization to be handled on a fluid basis.

Results include current capabilities for:

  • Warranty management
  • Reverse logistics
  • Contract management
  • The Internet of Things (IoT)
  • Subcontractor management

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