Top 10 Tech Tips for IT Services Firms
New technology represents the potential to transform your business, but actual business impact depends more upon culture than technology. As with many things in your IT...
CloudOps vs. ITOps
Today, a growing number of applications are hosted on and delivered from the cloud. Most large enterprises still use a hybrid model of onpremises and cloud systems. This requires...
The Essential Guide to ERP Software in 2021: Must-Knows Before Buying
Save hours on your software search. This super useful bundle breaks down everything important about ERP software, including top options, features, pricing structures and more....
How to Connect the Workforce to Business Transformation
To remain competitive amid market disruption and crises, organizations need to transform and to succeed in their initiatives, it is crucial to align the operating model to...
How Much Does Project Management Software Cost in 2021? Hidden Costs & Breakdown
How do you know if you’re spending too much or too little on Project Management software? This guide from Software Advice breaks down upfront, subscription and hidden...
451 Research Report
While cloud native has thus far been largely limited to web and stateless applications, there is a growing movement to leverage containers and Kubernetes for stateful, mission-critical...
Begin your journey to hybrid cloud with Red Hat and AWS
Building a hybrid cloud environment can be complicated — there are many factors to analyze to ensure you implement the right infrastructure. Detailed planning will...
How Identity and Cloud Governance Enhances NSA Guidance for Improving Cloud Security
In late January 2020, the US National Security Agency (NSA) released guidance for Mitigating Cloud Vulnerabilities. The document divides cloud vulnerabilities into four classes...
Modernizing Contact Center Agent Performance Measurement With the Customer in Mind
Why do we measure call center agent performance? To check off boxes or improve rep QA scores? If the metrics aren't linked to actual quality, your business might be encountering...
The Next Generation of Customer Effort Measurement
if you've ever been curious about why Customer Effort matters for businesses, how high-effort interactions drive disloyalty and churn, the problems with traditional Effort...