A Technical Deep Dive Into AI Service Desk
Organizations are implementing an AI Service Desk or AI Helpdesk to empower users with the self-service resolutions that allow workers to stay productive without manual intervention....
Research Report: The Future of Sports, Entertainment and Travel
Industries like sports, entertainment, and travel have been some of the most radically impacted as a result of COVID-19. So, we recently held an online focus group with 100+...
How to Take Your Healthcare Marketing Team From Surviving To Thriving
Healthcare is a rather fraught arena. From your patients’ perspective, healthcare providers fall into one of two categories: you care about your patients —...
Marketing & Communications Playbook For Real Estate During COVID-19
Like they say in show business, “the show must go on” — and the same is true for real estate. While the pandemic has changed how the world and your business...
The Complete Guide to Real Estate Branding
Your brand matters. If you're ready to build your agency's brand into a consistent, compelling force that drives your business, this complete 10-chapter guide will...
A Quick Guide to Sales Prospecting with Videos
This eBook is a compilation of tactics, strategies, best practices that our sales team use every day to prospect remotely and build their sales funnel. Changing customer...
Digital Workplace Experience 2020 (online)
Discover firsthand how the most advanced and productive companies have changed the digital workplace. Get insights into the latest digital workplace trends, best practices...
A Research Study: Customer Support and Self Service
In order to deliver the best experience for your customers, you need to be informed; you need to be aware of the recent trends in customer behaviour, what their demands are,...
Kronos Transforms Customer Support & Self-Service Experience with SearchUnify
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated...
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations...