Not all phone systems are built the same. It’s important to choose the right solution that enables you and your team to communicate effectively—no matter where those...
Infusing communications into business processes is not a simple task, as legacy deployment models for unified communications and the contact center are far too rigid to offer...
Digital Transformation: Insight into Getting it Right, is research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises...
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business...
Every customer support ticket is important, and time to resolution is crucial, especially if the issue affects something your customers rely on every day. As an industry...