Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center....
Truly effective call center management is much more than just scheduling and watching other people work, it’s a multifaceted sometimes stressful management role that includes...
Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime...
The Internet has brought unprecedented choices, information, and convenience to customers. In turn, this has prompted businesses to evolve their customer engagement strategies.
One...
In this webinar you’ll learn
Key challenges in insurance sales today
How Watson can help solve those challenges and how to get started
How a leading ASEAN insurer...
Years ago, retail organizations gathered customer lists. That list became a database, which linked to early call center software. Then it grew with the sales funnel: suspects,...
Why customer experience is an integral part of any contact center….
A happy customer is a returning customer, which is why service and support are so important to business....