80% of customers now view their experience as being of equal importance to the products they buy from a company. With the importance of customer retention, it’s...
In the rush to adopt remote work in early 2020, businesses may not have been equipped with the proper digital tools, leading to disparate communication even within...
Today, you might work from home permanently or visit the office once or twice a week. You might even be in the office full-time, but with more flexibility than before....
Creating an efficient communication system
Today’s work takes place in the office, at home, and everywhere in between. And with new hybrid models of work, your communications...
Your Guide to Next-Gen CX Connections It’s more than just email and chat.
Your customers have already moved beyond First Generation digital (Email, Chat) on to Next...
Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service?
In the past, contact centers have used a one-size-fits-all...
Customer expectations are constantly increasing. They want agents who are personable, quick and skilled. As a result, call centers are putting more time, effort and money...