Are Remote Contact Centers Here to Stay
Contact centers—like most industries in today’s economy—had to swiftly adapt to working remotely during COVID-19. They’ve relied on technology to continue operations...
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition
Survey finds cloud solutions deployed in nearly 50% of mid-sized contact centers...
eBook: The Truth About Cloud in Small Contact Centers
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage...
