Integrating Unified Communications and Contact Center
One of the biggest trends in the enterprise communications area today is the integration of unified communications-as-a-service (UCaaS) and contact center-as-a-service...
How RingCentral Helped These 6 Companies Better Serve Their Customers
Customers prefer to stay with brands that offer them satisfying customer experiences. For brand loyalty and a long-lasting business relationship, business leaders are...
How To Improve Your Customer Experience By Elevating Your Employee Experience RingCentral
In the past, organizations saw customer service as its own separate entity. If contact center agents treated customers well, they reasoned customer satisfaction would...
The Key to Building a Customer-Centric Culture
Why should you care about building a customer-centric team? In simple terms, being customer-centric is all about providing an unforgettable customer experience. This...
The Key to Building a Customer-Centric Team
80% of customers now view their experience as being of equal importance to the products they buy from a company. With the importance of customer retention, it’s...
Why CX Is a Team Sport
And how your customer service team can drive business innovation
It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
Why CX Is a Team Sport
And how your customer service team can drive business innovation
It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
What B2B Marketers can Learn from B2C Marketers – Four Effective Tactics
The contrast between B2B marketing and B2C marketing can be profound. These distinctions range from the length of the sales cycle to key buying motivators. Today we’ll...
5 Steps to Beating the Competition with Agile at Scale
In this eBook, “5 Steps to Beating the Competition with Agile at Scale”, you will learn how to transform into a customer-centric—even customer-obsessed—organization...
Succeeding in the Omnichannel Age
Succeeding in the Omnichannel Age is a report based on a survey of 2,000 digital marketers conducted by Econsultancy and Adobe.
The findings reveal how advanced marketers...
