Customers are crucial to every business’s success and keeping them satisfied is the number one priority. Customer engagement plays an important role in customer satisfaction,...
With implementations of analytics and machine learning, many organizations are actively making even more technology investments to improve customer engagement and to offer...
It’s no secret that today’s leading brands have been establishing their online presence for years, now – with top notch websites and social media profiles. At the...
In a perfect world, your company’s website was at least initially designed to server important marketing, sales and business operations tasks, such as attracting new clients,...
More now than ever before, customer and brand loyalty are huge contributing factors when it comes to business growth and profitability. Put simply enough, the more customers...
Learn how Advocate Marketing software makes customer engagement faster, easier, and more effective.
Wondering how much time it *really* takes to run an advocate community...
Want to lead customers down the path to retention and advocacy?
After onboarding, most SaaS customers have to find their own way to success—with little more than a few...
In a modern world, with modern customers, Esurance understands that people prefer to receive help differently—whether that’s calling a knowledgeable expert or getting...
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can...
Companies that provide the intelligent support and engagement consumers expect reap the rewards of lower costs and higher revenue. Happier customers translate directly into...
