Cloud-based, knowledge-centered support offers a complete solution — giving customers what they want, while equipping agents with the necessary tools to increase productivity...
Maintaining share of wallet and customer satisfaction in today’s competitive financial services landscape is no easy task. Customer turnover is projected to be at an all...
Products and manufacturing capabilities continue to grow in complexity. As product complexity increases, multi-disciplinary decision-making will become even more important,...
How can the 21st century CMO create a cohesive, creative and streamlined marketing department that delivers a better product and message to the customer, leading to an ideal...