80% of customers now view their experience as being of equal importance to the products they buy from a company. With the importance of customer retention, it’s...
Personalization is changing the retail landscape. But how can this powerful tool be realized in customer service?
In the past, contact centers have used a one-size-fits-all...
The industry experts at Metrigy rate the best contact center providers in today’s market
In this detailed award analysis from Metrigy, find out exactly how...
Happy employees, happy customersDon’t let low employee engagement hurt your customer service. Equip your team with the right tools, like an integrated cloud communications...
Did you know integrating your unified communications and contact center can increase your revenue by 54%?
A system that’s fully integrated gives your team the tools...
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX
With 79% of CX professionals believing the role of customer service...
What to look for and how to measure success
Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative...
And how your customer service team can drive business innovation
It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In...
What to look for and how to measure success
Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative...