And how your customer service team can drive business innovation
It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
And how your customer service team can drive business innovation
It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...
The concept of omnichannel CX has been watered down. It’s more than simply communicating with customers on every channel. True omnichannel support ensures seamless transitions...
What does it mean to be a “retailer” today? What may have been standard just ten years ago, no longer holds true. In the past year, big box retailers were forced to become...
The behavior of consumers is constantly changing, but lately it has felt like shifts are happening at warp speed. Instead of acting like an ostrich with its head in the sand,...
Through the years, we have seen how technology has helped us make transformative changes. Think of technology as life-support — continuously facilitating our lives, helping...
Social media for commerce isn’t just for start-ups, creative brands, and small businesses. From small local stores to large global corporations, social media is a full-blown...
Discover how to promote a positive customer experience among your employees.
The customer experience is rapidly changing thanks to the advancements in technology. One exceptional...
Why should you prioritize customer service in selecting an HCM vendor? Find out.
An HCM solution becomes an integral part of your operation. It houses all of your employee...
For most financial services organizations, customer centricity is a priority. This vision starts with transforming your customer service experience – which may not be as...