CRM Evolved

Customer relationship management (CRM) systems have primarily been utilized as databases for managing customer records. But to engage today’s communications and media...

CRM Evolved

Customer relationship management (CRM) systems have primarily been utilized as databases for managing customer records. But to engage today’s communications and media...

The Art of Integration

It’s amazing how online and offline data remains disconnected. Sculptor and conservationist, Jason deCaires Taylor knows the benefits of connecting two different worlds....

TSIA 2016 State of Customer Success

Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The TSIA 2015 Customer Success Baseline...

5 Reasons to Adopt Business Rules

Learn 5 simple reasons you need business rules to help speed up workflows, bring new products to market and better serve your customers by downloading this informative asset...

4 Steps to Incredible Customer Service

Over the past several years, customer service has undergone a dramatic shift, taking an omni-channel approach, and providing service on every channel, everywhere. This shift...

ServiceNow ServiceWatch Impact Study

Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from...
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