Customer relationship management (CRM) systems have primarily been utilized as databases for managing customer records. But to engage today’s communications and media...
Customer relationship management (CRM) systems have primarily been utilized as databases for managing customer records. But to engage today’s communications and media...
It’s amazing how online and offline data remains disconnected. Sculptor and conservationist, Jason deCaires Taylor knows the benefits of connecting two different worlds....
Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The TSIA 2015 Customer Success Baseline...
In the age of the customer, executives don’t decide how customer-centric their companies are — customers do. The growing demand for easy, effective, and deeply personal...
Learn 5 simple reasons you need business rules to help speed up workflows, bring new products to market and better serve your customers by downloading this informative asset...
Learn how to build a customer engagement platform that is perfectly tailored to provide your customers with top-shelf customer service. From the basics to advanced tactics,...
The future of business success depends on whether companies adopt to a service-first strategy, delivering service that is more personal, smarter and faster. With Salesforce...
Over the past several years, customer service has undergone a dramatic shift, taking an omni-channel approach, and providing service on every channel, everywhere. This shift...
Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from...