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How to analyze and maximize customer retention

Customer Experience (CX) initiatives aim to maximize the value and positive experiences customers have with your product and services in order to reduce churn and increase...

Why CX Is a Team Sport

And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...

What the Future Holds for CX Organizations

We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service...
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