eBook: Engage With Customers in an Ultra-Connected Era
Your customers are ultra-connected. Make sure you are as well.
Finding new customers and maintaining relationships with those you already have takes time and effort. When...
eBook: Keeping Pace With The Modern Customer
Your customers’ expectations are higher than ever. The millennial generation demands ease, speed and consistency, no matter how they choose to connect with companies.
Instead...
eBook: Five Tech Trends Redefining the Customer Experience
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to...
eBook: Engage With Customers in an Ultra-Connected Era
Your customers are ultra-connected. Make sure you are as well.
Finding new customers and maintaining relationships with those you already have takes time and effort. When...
PureCloud Competitive Advantages
PureCloud by Genesys is a unified all-in-one customer engagement and employee collaboration solution that is intuitive, easy to use and deploys rapidly. It is designed to...
eBook: Keeping Pace With The Modern Customer
Your customers’ expectations are higher than ever. The millennial generation demands ease, speed and consistency, no matter how they choose to connect with companies.
Instead...
eBook: Five Tech Trends Redefining the Customer Experience
We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to...
eBook: Omnichannel Is No Longer Optional
The 2017 Aberdeen Report on Contact Center and Customer Experience Trends states that companies with an omnichannel program see 25% greater annual revenue growth and 55%...
eBook: Not all Customer Experience Platforms are Created Equal
Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless...
eBook: Busting the Top 10 Myths of Omnichannel Customer Engagement
Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between...
