Why CX Is a Team Sport

And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer...

What the Future Holds for CX Organizations

We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service...

The Changing Face of Retail

What does it mean to be a “retailer” today? What may have been standard just ten years ago, no longer holds true. In the past year, big box retailers were forced to become...

The Undeniable Benefits of Live Chat

The behavior of consumers is constantly changing, but lately it has felt like shifts are happening at warp speed. Instead of acting like an ostrich with its head in the sand,...