The concept of omnichannel CX has been watered down. It’s more than simply communicating with customers on every channel. True omnichannel support ensures seamless transitions...
Digital communications represent both opportunity and risk. Learn the importance of a sound communications governance strategy that allows fluid information exchange while...
Digital communications represent both opportunity and risk. This paper explores the importance of developing a sound communication governance strategy that enables fluid...
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business.
Easily compare...
Call centers of yesterday have evolved into multichannel contact centers and a few have transformed into omnichannel engagement centers. Understanding the difference between...