Considering that across industries, reports show that superior customer experience correlates to faster revenue growth, your entire contact center strategy should be designed...
Competition and customer expectations are higher than ever, and the technology is changing fast. Merchants are under a lot of pressure to choose the right platform, and we...
Companies that provide the intelligent support and engagement consumers expect reap the rewards of lower costs and higher revenue. Happier customers translate directly into...
A soft economy and sagging sales have dampened expectations for 2016, although distributors and manufacturers still expect modest revenue growth for 2016. Collecting and...