Customer Service Trends: Service Through Social
As customers’ expectations rise and they turn to social channels for faster service, companies must use every available tool in order to respond quickly and appropriately....
Customer Service Trends: How Chat Changes Everything
Today, instant access to information is expected in virtually every online experience. Customers want to find what they need quickly and easily. Incorporating a chat feature...
Customer Service Trends: The New DIY Customer
Cloud-based, knowledge-centered support offers a complete solution — giving customers what they want, while equipping agents with the necessary tools to increase productivity...
The Secret To Great Customer Service Is Your Platform
Learn how to build a customer engagement platform that is perfectly tailored to provide your customers with top-shelf customer service. From the basics to advanced tactics,...
5 Dreamforce Announcements That Will Shape Service in 2015
The future of business success depends on whether companies adopt to a service-first strategy, delivering service that is more personal, smarter and faster. With Salesforce...
4 Steps to Incredible Customer Service
Over the past several years, customer service has undergone a dramatic shift, taking an omni-channel approach, and providing service on every channel, everywhere. This shift...
4 Ways to Innovate IT Service Management
Find out how IT Service Management (ITSM) can bring order and relief to an overwhelmed IT department, giving the team more time to focus on
big-picture initiatives and help...
