 | With the Age of Information ushered in by the internet revolution, the era of choice, power and self-dependence has also begun in earnest. This is why the call centers, with their limited functionalities, slow processes and endless waits, are in no way adequate and why E-Centers or Contact Centers are rapidly replacing all legacy systems to be 'responsive' and to cater to the drastically changing needs and preferences of clients. To truly gauge the trends that are standing around the corner for company CIOs, customer service reps and call center agents (in 2016 and beyond), it is essential to take stock of the positive changes and developments that have taken place over the last few years. Request Free! |
