28 Tools to Conquer the Social Media Recruiting World
From LinkedIn to Snapchat, social networks have become ubiquitous—and recruiters have been swift in mining their potential to connect job seekers and job holders. ...
The Future of Enterprise Search
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven...
An E-tailers Guide to Delivering User Experiences That Drive Sales
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
Future-Proof Your Community Conversations With Community Helper
Apart from getting the basics right and providing answers, your community needs to become customers’ go-to place. This fulfills two things–you know their perspective...
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations...
Artificial Intelligence for Online Communities
A latest report from IDC says that spending on AI technologies will grow to US$97.9 billion in 2023 — more than two and a half times the spending level of 2019. Almost...
Reducing Time To Value With Knowledge-Centered Service
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions,...
How To Offer Subscriptions That Stand Out From The Crowd
During the webinar, Thales software licensing experts Julie Donnell and Todd Steel teamed up with Subscription Insider's Kathy Greenler Sexton to discuss best practices for...
The Path To Software Licensing
If you’re a software vendor who’s not quite sure how to make the transition from on-premise software to the cloud, or from perpetual licenses to subscriptions,...