Build a Bot Series: AI and the Customer Experience Evolution
Customer experience is on the brink of an evolution—with artificial intelligence (AI) development being built and integrated into your everyday life. Hear from customer...
The Lead Lifecycle Imperative
As a B-to-B marketer you need rigorous processes, systems, data and content. You need a deep understanding of your audiences and the different stages of their buyer journey....
IT Operations Transformation Primer for 2018
Infrastructure & operations leaders must redefine the mission of IT operations to focus on delivering positive business outcomes. This change will not be easy given existing...
The 3 Hottest Trends Impacting Outsourced Customer Care
The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read...
THE ULTIMATE CRM Software Buyer Guide 2018 with free custom recommendations
This 19-page report covers the CRM Software landscape, as of July 2018! Includes: Crozdesk Market Radar™ Top 10 Vendor List Custom Proposals...
The Complete Deduplication Survival Guide
Data deduplication is simple in concept but can be quite complex in execution, especially when dealing with records distributed across multiple systems-- it is not a one time...
How to Cleanse, Build, and Refine Your MarTech Databases
This in-depth guide reveals:How to best clean, format, and prepare data as it enters your sales and marketing systems Methods for data normalization and enrichmentData segmentation...
Breaking Open the Predictive Black Box
Effectively zero’ing in on the target prospects that are most likely to buy from you requires all 3.This report shows the results of a survey of 207 sales and marketing...
Moving the Sales Performance Bell Curve
This eBook outlines tactics and best practices to accelerate the impact of your coaching efforts and effectively “move the middle”.Experts from Ambition, Gong, and DiscoverOrg...
Connect With More Clients Better and Faster: A Smarter Way for SMBs to Increase Sales Using a Cloud Contact Center
Nothing beats the personal touch for closing sales. But reaching customers on the phone is hit-or-miss—and costly. Now, sales teams in smaller businesses can get the powerful...