It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your...
This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient...
Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions...
We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when...
Every dental practice wants to provide excellent patient experiences, build relationships, and maximize the overall performance and efficiency of their practice. The key to...
It's no surprise that over 85% of searchers do not go past the first page of search results. Download this free whitepaper to get expert advice on how to get found...
Today, 72% of people trust online reviews just as much as a personal recommendation. With more and more people researching businesses online, it may come off as a red flag...
Social media has exponentially expanded the reach of word-of-mouth advertising. While a patient may have once recommended you to a few close friends, today experiences are...
Often neglected, patient retention is a highly profitable aspect of your dental practice's marketing efforts. You must maintain a seamless experience from the moment...
Find out how to build a marketing plan that will bring in new patients consistently in 8 simple steps.Request Free!