In Gartner’s 2021 survey of logistics and supply chain leaders, the top three priorities for decision-makers were:

• Improve or update technology (37%)
• Cost reduction/cost optimization (31%)
• Increase customer satisfaction (29%)

Accelerated digital transformation, a newfound need for operational agility, and the shift towards a digital-first approach have catalyzed the logistics and warehouse industries into rapidly adopting new technologies. 

AI, ML, digital twins, advanced analytics, cloud, IoT, AR, self-service, contactless, and similar technologies have evolved from “nice to haves” to business-critical solutions across the full spectrum of supply chain operations. 

In a study by GEP, 90% of executives stated the importance of supply chain optimization, but only 8% have achieved “digital maturity.” 

Covered In This Guide: 

• How logistics has been impacted by the pandemic
• Post-COVID digital transformation  
• How logistics and supply chain leaders are dealing with the workforce shortage
• Why visitor management can make logistics, warehouse, and supply chain operations more efficient 
• How, and why, logistics organizations should be leveraging self-service and cloud-based solutions

Who Are We?

Founded in 1998, friendlyway has been developing innovative digital hardware and software solutions for over 20 years. 

We’ve worked with companies such as Boeing, Mercedes-Benz, BMW, Microsoft, Siemens, HP, and other industry-leading brands. 

We specialize in digital signage hardware and cloud-based software aimed at transforming the way organizations manage and interact with guests, visitors, employees, temporary workers, and customers. 

Engineered in Germany, our line of contactless self-service kiosks and hardware features an elegant, modern (and fully customizable) design perfect for any environment - from logistics and supply chain environments and corporate lobbies to luxury hotels and retail stores.