 | Customer-centric companies are optimizing the customer experience by making phone interactions more personal, professional and effective. This has led to an increase in customer satisfaction, promotes a positive brand awareness and increases revenue for the company. It is therefore a critical skill that should be encouraged and enhanced in any employee who interacts with customers over the phone. This eBook teaches companies how to do just that. It lists and describes 37 techniques to help companies achieve excellent customer service, such as:
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