Building on-premises desktop infrastructures was a daunting task. There are many moving parts that tightly integrate, and mistakes are easily made. Finding people with proper hands-on experience and up-to-date knowledge is another common challenge to overcome. With cloud, it is no different. While cloud offers a ton of flexibility, you will still need to build and configure a bunch of backend (infrastructure) machines running various roles – amongst other things. These machines will take care of processes like getting your users onto the correct VMs (load balancing and session brokering), storing critical, performance related information (database), offering your users an online portal to start their desktops and/or applications (web-interface and remote access), take care monitoring (diagnostics), and more.