Downtime is expensive. Downtime can be especially damaging in virtualized desktop environments where shared resources mean that downtime events are not isolated, but hit groups of users. The obvious loss is in employee productivity, and the salaries that are paid out even when employees can’t work. That’s the tip of the iceberg—what about lost opportunities or revenue
when the business can’t reach customers, or the loss of reputation if you can’t deliver to your customers because of the outage?

This paper explores how organizations can measure the impact of VDI downtime and discusses specific risk mitigation efforts.