You may be familiar with the value of enterprise content management (ECM): electronic capture of documents, automated processing, optimized workflow, seamless integration with existing applications. But you and the rest of your organization may be at a loss as to how to begin taking advantage of the strategic advantages the right ECM solution can provide. You must

• Think beyond the technology and define the vision for the project
• Design your solution from the “ground up”
• Build internal champions by sharing what’s important to them

Understanding these steps and what questions to ask will bring your organization closer to realizing the benefits of a custom solution that evolves with your business needs.