For healthcare providers, managing the revenue cycle can be a demanding job. You’re handling patient care and patient collections at the same time. Plus, there are essential compliance requirements in an ever-changing industry. But, a well-designed and properly implemented repayment process can actually help you collect debts and keep patients.

This eBook reviews the challenges of today’s collection process—dealing with regulations, understanding customer attitudes, responding to customer complaints, and developing a mindset that sees collection as a part of customer service. It also suggests four steps that healthcare providers can take to improve the collection process, increase revenues, and retain customers in a rapidly evolving business landscape.