Emotion is a powerful tool of communication. A lot is happening on an emotional plane when others listen to you. That’s why preparing to just convey information when you speak is a losing strategy.

On the other hand, it’s risky to be controlled by your emotions. Are you getting the balance right? Actor and speech expert Dr. Gary Genard shows you how to use strategies and tactics—not only to maintain control, but to accomplish your speaking goals. Learn how to come across as a more thoughtful and in-charge professional when emotions run high.