At the heart of every successful telecom business is a keen understanding of, and connection with, its customers. These customers increasingly expect hyper-personalized experiences that deliver relevant and timely offers and information. To boost their net promoter scores, communication service providers must improve customer engagement, leveraging AI where applicable. • Eliminating data silos Google Cloud will share the lessons from its work with CSPs around the world showcasing how to unlock data, create a customer data platform, and improve customer experience by leveraging AI. The presentation will also draw on Omdia’s research into how companies are leveraging AI to improve customer experience.
Who Should Watch? Target CSP CIOs, VP of IT Apps and Infrastructure
Key Topics for Discussion
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