Because claims processing teams were already accustomed to being geographically dispersed, it could be said that insurance companies were early adopters of some of the trends accelerated by the pandemic - including a hybrid workforce - but there’s still a long way to go. Many experts predict widespread use of voice recognition technologies will become “the new normal” in the post-pandemic world. The use of voice capabilities could allow insurance professionals to enhance operational efficiencies, improve communication and streamline customer service.

Download this eBook to understand how innovations in voice recognition can improve hybrid workplaces and claims process management. Topics covered include:

• How digitized communication can give you a virtual advantage
• Staying physically distant but functionally connected
• Weaving sophisticated capabilities into your work routines