Business Issue:

Avantia, Inc. was engaged by a service organization to replace their old, outdated Case Management System which had been in place for nearly eighteen years. This was a mission-critical application used by nearly all 650+ employees of the business.

The previous system relied on components that only ran on Windows XP. With the announcement that Microsoft would no longer support XP, along with changing business priorities, our client made the decision to rebuild the entire application. 

Our client initially contracted another firm, but after two years, had virtually no deliverables. That’s when Avantia was called upon to provide them with a modern, efficient, and engaging solution.

Solution:

Following the requisite analysis work, Avantia proposed a solution to be delivered in two phases: 

     Discovery Phase 

     Development Phase