We can all agree 2020 was nothing like what we expected. Case in point: TIME magazine proclaimed 2020 to be “the worst year ever.” The COVID-19 pandemic threw everyone for a loop, and there were more twists and turns than most of us would have liked. The implementation of CDC guidelines for social distancing and indoor capacity limits placed a spotlight on the cumbersome and manual processes imposed by outdated technology. In order to adapt and survive, many businesses had no choice but to adhere to modern practices.