 | Today's differentiation is tomorrow's standard. It's no longer just about effectively managing a conversation. It's not even about an individual customer journey. It’s about managing customer lifecycles through ‘connected moments’ to engage both the customer and the employee. Get this right and your company can expect tremendous outcomes. Having a platform that manages customer interactions as single occurrences is not enough. Hear from Stefan Captijn from Genesys and guest speaker Bern Elliot, Vice President and Analyst from Gartner Research on how to discuss leveraging contextual, enterprise data, orchestrating your customer journeys and delivering personalized omnichannel customer experiences. In this webinar, you will learn:
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