Managing Change in Java SE: So Where Are We?
Oracle announced months ago that Java SE public updates are no longer available for commercial use without a paid license. So what does this mean for you and how does this...
5 Insights for Effective SaaS Management
CIOs have plenty to think about these days. Shrinking budgets and too much work for too few resources are just the beginning. Security brings in a much more emergent threat....
3 Steps to Take Control of Your SaaS Spending
Managing SaaS spend has never been easy, but it has suddenly become a business-critical issue. Today’s organizations are increasingly forgoing on-premise software for cloud-...
2019 State of the Cloud Report
The 2019 State of the Cloud Survey shows that multi-cloud remains the preferred cloud computing strategy. Almost every organization is using cloud at some level, with both...
Essential Strategies for Managing Cloud Costs
As companies have increased cloud adoption over the past few years, public cloud spend has now become a significant portion of enterprise IT budgets. Easily accessible cloud...
Don’t Let Bad Data Derail Good IT Decisions
Your role in IT asset management (ITAM) is an integral part of your organization. And your job requires you to keep up with a world of technology that grows increasingly...
Driving ROI: The Case for a Proven IT Asset Management Solution
As IT hardware and software asset portfolios grow, it becomes increasingly impossible for asset managers to maintain adequate visibility of the portfolio, understand where...
Building Your Private Cloud with Hyperconverged Infrastructure
Businesses are increasingly relying on IT to deliver digital capabilities that will drive productivity and growth. Traditional infrastructure is not agile, does not foster...
Overcoming Portal Fatigue – An Introduction to Robotic Process Automation
The global market size of RPA is predicted to reach $3.11 billion by 2025.* And for good reason — many of today’s companies are losing time, money and resources associated...
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding...
