COVID-19 has changed the way sales happen, and its effects are here to stay.
Strategies that brought thousands of dollars in sales in 2019 might not generate a single dollar...
The concept of omnichannel CX has been watered down. It’s more than simply communicating with customers on every channel. True omnichannel support ensures seamless transitions...
Modern customer needs and preferences have changed dramatically in recent years. They demand seamless and instantaneous communication across any channel, at any time. In...
At times it can feel like the modern customer is impossible to please. Each individual consumer is diverse, demanding and ever changing. How do you ensure you are able to...
It goes without saying that the past two years have brought A LOT of changes. And consumer expectations have shifted along with the global landscape. More consumers have...
What does it mean to be a “retailer” today? What may have been standard just ten years ago, no longer holds true. In the past year, big box retailers were forced to become...
The behavior of consumers is constantly changing, but lately it has felt like shifts are happening at warp speed. Instead of acting like an ostrich with its head in the sand,...
You’re not a programmer and you haven’t tried coding at all. You can even say you’re not a technical person, but you saw that there are careers in Python. So how can...
Securing your enterprise is no longer just about securing the network. Digital transformation, distributed workplaces, cloud migration, cloud-based apps — these sweeping...
This Enterprise Strategy Group (ESG) brief looks at some of the key trends and events that will shape network security technologies, suppliers, and customers in 2021.
ESG...
