A recent global study by Forbes and Hitachi, revealed that more than a third of financial institutions expect to undergo a major digital transformation over the next two years,...
The key challenge for executive leadership is to efficiently aggregate assorted customer data in an effective manner. This is the core driver behind strategic initiatives,...
The digital nexus in banking: regulators and customers can be demanding, but technology can help keep them happy.
Data is reshaping the world of financial technology. With...
Internet of Things initiatives, architectures and technologies have many data-related implications. Data and analytics leaders can be best prepared to support their organization’s...
Whether in the mainstream media, the tech press, or in business circles, a lot has been made of the Internet of Things (IoT). But IoT is about a lot more than internet connectivity...
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business...
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition
Survey finds cloud solutions deployed in nearly 50% of mid-sized contact centers...
Years ago, retail organizations gathered customer lists. That list became a database, which linked to early call center software. Then it grew with the sales funnel: suspects,...
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution...
As the pace of business continues to accelerate, IT leaders must consider whether they should invest in new infrastructure or upgrade their existing data center. It’s a...