The Contact Center Selection Checklist
In this paper, the aim is to remove the clutter and help you understand what is critical to selecting a great contact center and turn this investment into a profit.This will...
Interoperability Across Enterprise Applications
This new infographic walks you through nuances of these systems and how they can work best together.Read our actionable guide covering:Interoperability between ERP and CRMCommon...
The Top Ten ERP Vendors
How do you cut through the noise and narrow down your list of potential solutions? We've simplified things for you and have compiled all the information you need in this top...
Top 8 Trends for ERP in 2015
Each year sees ERP becoming more malleable to business's needs. So what does 2015 hold for the ERP industry? Our new guide to ERP trends for 2015 investigates the continued...
The Contact Center in 2015
Add that to the fact that it takes 12 positive experiences to counter the effect of one negative experience, and it is obvious that extending excellent customer service is...
Spotlight: 8×8 Virtual Contact Center
In this new Spotlight, our independent technology specialists investigate 8x8's Virtual Contact Center solution and give you the facts, so that you can decide whether this...
Phone Systems Prizefight: 8×8 vs. Avaya
These two phone system giants boast some of the top solutions for businesses available on the market. How do they match up 1-to-1, though? Our new infographic answers this...
How to Choose the Right IP Phone for Your Business
With demand for this essential piece of office equipment growing rapidly, it is increasingly important for managers and CEOs to take a deep breath and carefully consider their...
10 Questions About the Future of VoIP
VoIP sends voice data in the form of packets over the internet. These packets are intercepted by the recipient and then turned into analogue signals understood by conventional...
10 Mistakes to Avoid When Buying a Phone System
SMBs and established enterprises no longer want to be tied to legacy systems that are desk-bound and can't move from one device to another. They want the ease of offering...
