With more than 1 million clinic visits annually and nearly 2 million calls into its contact center, patient engagement was a big (and daunting) task for this large Malcom Baldrige National Award-winning provider. Their existing appointment reminder solution — which primarily delivered lackluster, unengaging robocalls — was unsophisticated and unreliable.
By replacing it with a modern appointment management solution that engages patients through an orchestrated mix of text, voice, email and smartphone push notifications, the results were immediate and ongoing. Download the case study to learn how they achieved:
- 25% reduction in no-show rate
- $2.3 million in recaptured revenue
- 75% reduction in live-agent costs
- 126% improvement in patient engagement metric
