Productivity improves by 20 to 25 percent in organizations with connected employees according to a McKinsey study. However, how do you ensure that the employees are well...
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a...
TechnoServe is a leading nonprofit organization operating in 30 countries that works to fight poverty by helping people build regenerative farms, businesses, and markets that...
Transparency in your advertising supply chain can help you to make better decisions today about where to direct your ad spend tomorrow. Fortunately, you’re probably...
For Idaptive, one of the fastest growing IDaaS companies, the objective was pretty clear - deliver outstanding support to their customers while driving innovation and outpacing...
In a world of same-day shipping and instant person-to-person payments, putting checks in the mail to make payments is more dated than ever before. Organizations that have...
The billable hours conundrum has been a major pain point for legal teams across industries for some time now. In many discovery contexts, the volume of documents is so great...
Law firms and corporate legal operations departments frequently leverage ediscovery technology to effectively and efficiently respond to litigation, investigations, due diligence,...
The rapid evolution of technology over the years has radically transformed the discovery process for legal professionals. Everything from the increasing volume of data and...
Last year was a time of change and disruption. The legal ecosystem has been impacted dramatically by legal professionals shifting to hybrid and remote working environments....
