It may seem simple, but the reality is that great customer service experiences start with great customer service agents.

But if your agents aren’t given the proper resources, tools, and guidance, with goals and skills that are measured for success, you run the risk of delivering less than stellar customer experiences.

In this eBook, we’ll walk through 9 core tips for how to coach more successful agents.

Use the tips outlined here to create an actionable customer service coaching plan that will maximize the impact and value of your overall coaching program.