CX Webinar: Empowering Front-Line Employees Through a Modern Approach to Customer Experience

Evolving businesses need to meet the growing demands of their customers by introducing new engagement channels and user technologies. This means that the technology support teams need to be invested in at the same pace so that employees on the front-lines are well prepared to give an exceptional customer experience.

Join Argyle Executive Forum, in partnership with LogMeIn, for our CX webinar to hear results from a global survey conducted on 341 customer experience managers and 482 customer-facing employees working in both physical locations and call centers from organizations of all sizes across multiple industries.

Topics of discussion include, but are not limited to:

  • How customer expectations are changing the role of support teams
  • Gaps in how support teams are equipped
  • Customer frustration impacts on agent satisfaction
  • Trends and perceptions on agents facing AI implementations

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