You will learn how to: - Determine your own preferred communication style.
- Use this information to develop and enhance your communication skills.
- Identify and respond appropriately to other people’s emotions.
- Apply the six components of the RESULT communications principle.
- Overcome the most common barriers to successful communication.
Chapter 1 - Effective Communication in the Workplace Chapter 2 - Workplace Communication Styles Chapter 3 - Recognizing Workplace Communication Styles Chapter 4 - Perceptual Preferences Chapter 5 - Attitudes to Communications Chapter 6 - Communication Research Chapter 7 - Using the RESULT Principle Chapter 8 - Barriers to Communication
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